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Our promise to you

  1. We will make you a handcrafted, bespoke wedding gown using the materials that we have both agreed.
  2. We will suggest and agree a design with you. We will give you a sketch to keep.
  3. If you notify us of any concerns during the design and manufacturing phases, we will listen and do our best to resolve any issues promptly.
  4. We will quote you a price in writing. If you subsequently ask us to make changes that will cause the cost to increase, we will give you a revised price in writing before we do the additional work.
  5. We will agree a delivery date with you and we will make sure that your gown is ready for you to collect from our studio on or before the agreed delivery date as long as you have made all of the payments that we have agreed.
Vinka Design Features Real Weddings - bride in custom made gown with stunning silhouette. Bride and groom embrace,bride looking over shoulder with low back dress detail
Vinka Design Features Real Weddings - bride wearing custom made lace wedding gown. Stunning dress, bride seated

Your undertaking to us

  1. To confirm your order, you will promptly pay us a deposit equal to 30% of the GST inclusive price that we have quoted and agreed with you.
  2. You will make timely payment of the amounts that we have agreed with you in writing.
  3. You will come to our design studio for fittings and to review progress at the times we both agree. You will tell us promptly if there is anything that you are concerned about or require us to address.
  4. If you tell us in writing to stop working on your gown before it is finished, you will fully reimburse us within 7 days for the work that we have done and costs that we have incurred, net of the deposit and any other amounts that you have already paid.
  5. You acknowledge that your gown is handmade from delicate couture materials and must be cared for accordingly. Vinka Design is not responsible for any damage to the gown after it has been collected from our studio.

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Model wearing Vinka Design Valentina Wedding dress with Deep V-Neck Beaded A-Line Gown in front of wooden door in Cuba

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